Privacy Policy

You can visit this website of NatWest Markets Plc (formerly known as The Royal Bank of Scotland plc) (RBS) without telling us who you are or revealing any information about yourself. However, if you give us any personal information about yourself or others we promise to treat it securely, fairly and lawfully. We are committed to protecting your privacy.

In connection with the RBS Certificates Review, RBS will collect your personal information if you elect to participate in the redress programme and register your details with us.

We will collect and use your personal information only for the purposes of the RBS Certificates Review and not for any other purpose. In particular, we will not use your personal information for any marketing purposes.

Information relating to persons participating in the redress programme as part of the RBS Certificates Review

Your information comprises all the details that you provide to us about you and your transactions, and may include information obtained from third parties.

Who we share your information with

We may use and share your information with other members of the RBS Group or entities that you have notified us of to:

  • assess financial and other risks
  • prevent and detect crime

We do not disclose your information to anyone outside the RBS Group except:

  • where we have your consent, or
  • where we are required or permitted to do so by law, or
  • to credit reference and fraud prevention agencies and other companies that provide a service to us or you, or
  • to government entities or regulatory bodies in order that those entities may discharge their responsibilities and obligations or exercise their powers or functions.

We may transfer your information to organisations in other countries, provided that the organisation to whom we pass it protects it in the same way we would and in accordance with applicable regulations which shall include Financial Conduct Authority (“FCA”) and Prudential Regulation Authority (“PRA”) Rules, the rules of any other relevant regulatory authority or exchange and any applicable laws, rules, procedures, guidance, codes, standards and regulations (including, without limitation, accounting rules and anti-money laundering and sanctions legislation) in force from time to time.

In the event that we transfer information to countries outside of the EEA (which consists of countries in the European Union as well as Iceland, Liechtenstein and Norway), we will only do so where:

  1. the European Commission has decided that the country or the organisation we are sharing your information with will protect your information adequately; or
  2. the transfer has been authorised by a relevant data protection authority; or
  3. we have entered into a contract with the organisation with which we are sharing your information (on terms approved by the European Commission) to ensure your information is adequately protected

However, such information may be accessed by law enforcement agencies and other authorities to prevent and detect crime and comply with legal obligations.

Please visit our website where you can read our full Privacy Notice which provides a summary of what we do with the personal information of our customers in order to run our business and provide our customers with products and services. It also provides more information about the enhanced rights of individuals and how to exercise them.