Privacy Policy

You can visit this website of The Royal Bank of Scotland plc (RBS) without telling us who you are or revealing any information about yourself. However, if you give us any personal information about yourself or others we promise to treat it securely, fairly and lawfully. We are committed to protecting your privacy.

In connection with the RBS Certificates Review, RBS will collect your personal information if you elect to participate in the redress programme and register your details with us.

We will collect and use your personal information only for the purposes of the RBS Certificates Review and not for any other purpose. In particular, we will not use your personal information for any marketing purposes.

Information relating to persons participating in the redress programme as part of the RBS Certificates Review

Your information comprises all the details that you provide to us about you and your transactions, and may include information obtained from third parties.

Who we share your information with

We may use and share your information with other members of the RBS Group or entities that you have notified us of to:

  • assess financial and other risks
  • prevent and detect crime

We do not disclose your information to anyone outside the RBS Group except:

  • where we have your consent, or
  • where we are required or permitted to do so by law, or
  • to credit reference and fraud prevention agencies and other companies that provide a service to us or you, or
  • to government entities or regulatory bodies in order that those entities may discharge their responsibilities and obligations or exercise their powers or functions.

We may transfer your information to other countries within the European Union. However, such information may be accessed by law enforcement agencies and other authorities to prevent and detect crime and comply with legal obligations.


A 'cookie' is information that a website stores on your computer so that it can remember something about you at a later time. Cookies are commonly used on the Internet and do not harm your computer. The cookies on this website are used in conjunction with SSL for the purpose of authentication and authorisation. Cookies are also used to record the user's access configuration and preferences. They do not include any personal information that others could read and understand about you, such as your name or account numbers. If you do not want us to use cookies when you visit this website, you can configure your browser not to accept them or opt-out. Please refer to your browser's help facility for further information. Please note, the use of cookies is fundamental to the operation of this website, and that opting out or refusal to accept cookies may affect its operation.